User personal information protection policy.
Thank you for visiting the website operated by ACOF Vietnam Co., Ltd. We respect and are committed to protecting your private information. Please read the Consumer personal information protection policy below to better understand the commitments we make to respect and protect the rights of visitors.
Protecting consumers' personal information and building trust with you is very important to us. Therefore, we will use your name and other information related to you in accordance with the content of this policy. We only collect the necessary information related to the buying and selling transaction.
CONSUMER PERSONAL INFORMATION PROTECTION POLICY
Consumers or Customers will be required to fill in all the information according to the fields provided in the template available on the Website www.marcielovietnam.com such as: Full Name, address (home or office), email address (company or personal), phone number (mobile, home or office), credit card details (type and number of credit card, CVC code, expiry date, cardholder's name) and, to the extent possible, options… This information is required to place and complete the online order of the Customer (including sending a confirmation email of the order to the Customer).
• Regarding cookies and web beacons: Cookies are data directories that are temporarily or permanently stored on the customer's computer hard drive. Cookies are used to verify, track visits (maintain state), and retain specific information about the usage and users of the website kilianvietnam.com, such as options for the website or information about their electronic shopping cart. These cookie directories may also be placed on the customer's computer by advertising service companies that have signed contracts with MARCIELO VIETNAM for the aforementioned purpose, and the data collected by these cookies is completely anonymous. If you do not agree, the customer can delete all cookies that have been on their computer hard drive by searching for directories with “cookie” in their name and deleting them. In the future, the customer can adjust their browser settings to block cookies (future); please note that: If you do this, the customer may not be able to fully use all features of the website www.marcielovietnam.com. For more information about (how to use and not receive) cookies, please visit the website.www.allaboutcookies.org.
• Web beacons: These are small software code snippets that represent requests for graphical images on a webpage or email. They may or may not have visible graphical images related to the web beacon, and typically the images are designed to blend into the background of the webpage or email. Web beacons can be used for purposes such as: reporting website traffic, number of visitors, checking and reporting advertising, and personalisation. The web beacons that MARCIELO VIETNAM uses are only to collect anonymous data.
1. PURPOSE OF COLLECTING PERSONAL INFORMATION OF CONSUMERS
Providing services to Customers and managing, using personal information of Consumers for the purpose of managing the database of Consumers and promptly handling arising situations (if any).
2. SCOPE OF USE OF PERSONAL INFORMATION
We use the information provided by Consumers to:
• Provide services to Consumers;
• Send notifications about information exchange activities between Consumers and MARCIELO VIETNAM;
• Prevent activities that destroy or seize Consumers' user accounts or impersonate Consumers;
• Contact and resolve complaints with Consumers;
• Confirm and exchange information about Consumers' transactions at MARCIELO VIETNAM;
• In case of requests from competent state management agencies.
3. DURATION OF STORAGE OF PERSONAL INFORMATION
No time limit except in cases where Consumers send a request for cancellation to the Management Board or the Company is dissolved or bankrupt.
4. PERSONS OR ORGANISATIONS THAT MAY ACCESS CONSUMERS' PERSONAL INFORMATION
Consumers agree that, if necessary, the following agencies/organisations/individuals have the right to access and collect their personal information, including:
• The Management Board.
• Third parties with services integrated with the Website https://www.marcielovietnam.com
• Event organising companies and sponsors
• Competent state agencies in case of requests according to the regulations in the operational regulations
• Market research companies
• Financial, legal advisors and auditing companies
• The complainant must prove the violation by the Consumer
• At the request of the competent state authority
5. ADDRESS OF THE UNIT COLLECTING AND MANAGING INFORMATION
Address: 344 Kim Ngưu, Minh Khai Ward, Hanoi City. Opening hours: Mon-Sun: 9:00~22:00
Email: marcieloleather@gmail.com
Hotline: (Viettel) 038 548 2571 – (Vina) 087 676 6426
6. COMMITMENT TO PROTECT PERSONAL INFORMATION OF THE CONSUMER
The personal information of the Consumer on the Website https://www.marcielovietnam.com/ is absolutely guaranteed to be confidential by the management board according to the personal information protection policy published on the Website.https://www.marcielovietnam.com The collection and use of information from each Consumer will only be carried out with the consent of the Consumer, except in cases where the law provides otherwise and this regulation.
Not to use, transfer, provide or disclose to any third party the personal information of the Consumer without the consent of the Consumer, except in cases provided for in this regulation or the law.
In the event that the information storage server is attacked by hackers leading to the loss of personal data of the Consumer, the management board is responsible for notifying and working with the competent authorities to investigate and handle promptly, and also informing the Consumer about the incident.
Absolutely secure all online transaction information of the Consumer, including accounting invoice information and digitized documents in the level 1 secure data center of MARCIELO VIETNAM.
7. MECHANISM FOR RECEIVING AND RESOLVING COMPLAINTS RELATED TO THE CONSUMER'S INFORMATION
When discovering that your personal information has been used for incorrect purposes or beyond the scope, the Consumer sends a complaint email to marcieloleather@gmail.com or calls 038 548 2571 to file a complaint and provide evidence related to the case to the Management Board. The Management Board commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receiving the complaint.